Some customers are unable to view credit card balances and or / transactions on internet banking

Incident Report for BNZ Internet Banking

Resolved

This incident has been resolved.

Posted Dec 24, 2025 - 23:53 NZDT

Update

We are continuing to investigate this issue.

Posted Dec 24, 2025 - 23:53 NZDT

Update

We are continuing to investigate this issue.

Posted Dec 24, 2025 - 22:53 NZDT

Investigating

Some customers are unable to view credit card balances and or / transactions on internet banking.
We’re investigating the issue and will provide an update when we have more information.

Posted Dec 24, 2025 - 22:52 NZDT

This incident affected: Internet Banking, Business Banking, BNZ app (iOS & Android), BNZ Business app (iOS & Android), Business (Accepting card payments), and Cardholders (Making card payments).