Online banking unavailable

Incident Report for BNZ Internet Banking

Resolved

All online banking channels are now operational.

Thank you for your patience.

Posted Jul 02, 2025 - 20:20 NZST

Update

We are continuing to investigate this issue.

Posted Jul 02, 2025 - 19:40 NZST

Investigating

The following online banking channels are unavailable:

- Internet Banking
- Business Banking
- BNZ app (iOS & Android)
- BNZ Business app (iOS & Android)
- Client Funds Service 

We’re investigating the issue and will provide an update when we have more information.

Posted Jul 02, 2025 - 19:30 NZST

This incident affected: Internet Banking, Business Banking, BNZ app (iOS & Android), BNZ Business app (iOS & Android), Client Fund Services and BNZ Public API status (BankFeeds API, Open Banking Payment Initiation v2.1 API, Open Banking Account Information V2.1 API, Foreign Exchange APIs, Bulk Payment API).