Investigating - We're currently experiencing intermittent issues with deposits at BNZ ATMs. If money deposited at the ATM has not appeared in your account as expected, please make a claim via our disputed deposit process.

On the BNZ website, search "Disputing a Smart ATM deposit"
https://www.bnz.co.nz/support/everyday-accounts/deposits/disputing-a-smart-atm-deposit

Sep 12, 2025 - 11:46 NZST

About This Site

We continuously monitor the status of BNZ’s services. If there are any interruptions in service or there’s a scheduled maintenance, a note will be posted here.

Internet Banking Operational
Business Banking Operational
BNZ app (iOS & Android) Operational
BNZ Business app (iOS & Android) Operational
Client Fund Services Operational
www.bnz.co.nz Operational
Bankfeeds File Transfer Operational
BNZ ATMs Degraded Performance
BNZ Public API status Operational
BankFeeds API Operational
Open Banking Payment Initiation API Operational
Open Banking Account Information API Operational
Foreign Exchange APIs Operational
Bulk Payment API Operational
Business Operational
Accepting card payments Operational
Settlement Operational
Cardholders Operational
Making card payments Operational
Payments Operational
Domestic payments Operational
International payments Operational
Processing payment files Operational
External payment APIs Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Sep 18, 2025

No incidents reported today.

Sep 17, 2025

No incidents reported.

Sep 16, 2025
Resolved - This incident has been resolved.
Sep 16, 17:27 NZST
Update - We are continuing to investigate this issue.
Sep 16, 16:34 NZST
Investigating - The following online banking channels are currently unavailable:

- Internet Banking
- Business Banking
- BNZ app (iOS & Android)
- BNZ Business app (iOS & Android)
- Client Funds Service 

We’re investigating the issue and will provide an update when we have more information.

Sep 16, 16:03 NZST
Sep 15, 2025

No incidents reported.

Sep 14, 2025

No incidents reported.

Sep 13, 2025

No incidents reported.

Sep 12, 2025

Unresolved incident: ATMs.

Sep 11, 2025

No incidents reported.

Sep 10, 2025

No incidents reported.

Sep 9, 2025

No incidents reported.

Sep 8, 2025

No incidents reported.

Sep 7, 2025

No incidents reported.

Sep 6, 2025
Resolved - BNZ push notifications are now being successfully delivered to customer mobile apps. Thanks for your patience while we resolved this issue.
Sep 6, 20:05 NZST
Update - We are continuing to investigate this issue.
Sep 6, 19:33 NZST
Investigating - BNZ push notifications are not being delivered to customer mobile apps successfully. We apologise for the inconvenience and hope to have this resolved soon.
Sep 6, 19:32 NZST
Sep 5, 2025

No incidents reported.

Sep 4, 2025

No incidents reported.